Barista

The Barista is responsible for professionally preparing and serving coffee and other beverages to customers in a courteous and timely manner. This role includes customer interaction, maintaining a clean and organized workspace, and ensuring proper operation of all equipment. The Barista must comply with all food safety and quality standards.

KEY RESPONSIBILITIES

• Prepare and serve various coffee and tea beverages, following standard recipes and catering to customer preferences.
• Operate espresso machines, grinders, and other equipment needed for beverage preparation.
• Stay informed about different coffee blends, roasts, and origins.
• Warmly greet customers and accurately take their orders.
• Engage with customers in a friendly, professional manner.
• Address customer inquiries and resolve any complaints promptly.
• Handle transactions using the cash register or POS system, ensuring correct pricing and billing.
• Manage cash, credit, and debit card transactions accurately.
• Keep a balanced cash drawer and report any discrepancies.
• Keep the bar area clean and organized, including countertops, equipment, and seating.
• Follow daily, weekly, and monthly cleaning schedules.
• Ensure all equipment is cleaned and maintained properly.
• Monitor inventory and replenish supplies as needed.
• Report any inventory shortages to the supervisor.
• Assist in inventory counts and supply orders.
• Prepare all beverages to meet quality standards.
• Follow health, safety, and sanitation guidelines.
• Report any issues with product quality or equipment to the manager.
• Manage inventory to maintain correct par stock levels.
• Provide Restaurant Management with updates on required additional beverage orders.
• Understand the essential functionalities of the MICROS system.
• Participate in events or activities with other outlets as needed.
• Know and recall the origin and ingredients of each beverage.
• Create new mocktails or hot beverages based on management guidance or seasonal trends, following industry trends.

JOB REQUIREMENTS

• High school diploma or equivalent.
• Prior experience as a barista or in a customer service role is preferred.
• Basic math and cash handling skills.
• Ability to work in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to stand for extended periods and lift up to 30 pounds.
• At least 2 years of work experience in hospitality, bar, or club environment.
• Excellent command of English; knowledge of Arabic is an advantage.
• Must possess strong interpersonal skills and confidence.