Al-Sayer Group
Are you a seasoned SAP C4C expert looking for a challenging leadership role? Lead our IT team in implementing and optimizing SAP C4C solutions, driving business growth, and ensuring seamless customer experiences
SAP C4C Manager – IT
The SAP C4C Manager plays a crucial role in optimizing customer relationship management (CRM) within the automotive dealership and distribution sector. This position demands a blend of technical expertise and strategic thinking to effectively leverage SAP Cloud for Customer (C4C) solutions. The ideal candidate will possess a strong understanding of SAP C4C, coupled with a keen eye for process improvement and a customer-centric approach.
Key Responsibilities:
- Implementation and Configuration: Lead the implementation and configuration of SAP C4C solutions to align with business requirements.
- Business Analysis: Collaborate with cross-functional teams to gather and analyze business needs, translating them into technical specifications.
- User Support and Training: Provide ongoing support, training, and guidance to end-users to maximize the utilization of SAP C4C functionalities.
- System Maintenance: Monitor system performance, troubleshoot issues, and ensure the optimal operation of the CRM platform.
- Documentation: Develop and maintain comprehensive documentation for system processes, configurations, and user guides.
- Continuous Improvement: Stay updated on SAP C4C enhancements and industry best practices to recommend strategic improvements.
- Stakeholder Management: Build and maintain strong relationships with stakeholders, ensuring alignment on project goals and timelines.
- Data Integrity: Conduct regular system audits to maintain data integrity and compliance with company policies.
- Knowledge Sharing: Facilitate workshops and training sessions to promote CRM best practices and foster a culture of continuous learning.
- Strategic Planning: Contribute to the development of strategic CRM initiatives that support business growth and customer satisfaction.
Required Skills and Experience:
- Deep understanding of SAP C4C configuration and implementation
- Proven experience in CRM strategy development and execution
- Strong project management and leadership skills
- Proficiency in data analysis and reporting tools
- In-depth knowledge of the automotive industry and its specific CRM needs
- Excellent communication and interpersonal skills
- Strong problem-solving and troubleshooting abilities
- Ability to work collaboratively in a team-oriented environment
- A customer-centric mindset with a focus on delivering exceptional experiences
- Willingness to adapt to evolving business requirements and technologies
Similar Jobs
follow: