Documentation Coordinator

• Explain all services available to customers, including packing, moving, forwarding, shipping, storage, and insurance (inbound and outbound).
• Clearly outline customer responsibilities and the services the company will provide.
• Draft a detailed contract for each move, specifying business terms and service level agreements. Ensure both parties sign the contract before the move starts.
• Accurately manage all required documentation and communication with customers, agents, carriers, and the company.
• Provide quotations within the following timelines:
  • To bookers (overseas agents): within 3 working days of a pre-move request.
  • To customers: within 4 working days.
• Send shipping documents and instructions within specified timelines:
  • Air shipments: within 24 hours.
  • Sea shipments: within 3 working days.
• Confirm delivery to the booking agent within 2 working days.
• Submit signed delivery notes and packing lists within 4 working days.
• Issue invoices within 30 working days.

Candidate Requirements:

• Nationality: Preferably Kuwaiti.
• Experience: Minimum 2 years of experience in shipping and documentation.
• Skills:
  • Proficient telephone manners and customer handling skills.
  • Strong knowledge of local shipping documentation.
  • Proficiency in MS Office and general computer skills.

Education:

• High School Certificate or Diploma.