QUALITY ASSURANCE SUPERVISOR (Pharmaceuticals – Quality Assurance)

Job Purpose

The role is responsible for overseeing all activities related to Quality Assurance (QA), ensuring that these activities comply with the policies and procedures of Mohamed Naser Al-Hajery & Sons and adhere to leading QA practices.

Key Roles and Responsibilities

Policies & Procedures

• Monitor the implementation of established Quality Assurance policies and ensure compliance with other company policies of Mohamed Naser Al-Hajery & Sons.
• Administer prompt, fair, and consistent corrective actions for any violations of company policies, rules, and procedures in collaboration with supervisors.

Quality Assurance Supervisor Responsibilities

• Ensure that Quality Assurance systems and procedures are effectively implemented, including but not limited to:
  • Compliance with International Pharmaceutical Standards.
  • Adherence to International Quality Standards (such as GSP, GDP, and GMP requirements of WHO).
  • Compliance with MNH Supplier Quality Standards established through Technical Agreements.
  • Meeting regulatory requirements.
• Approve incoming goods by verifying their quality (including physical parameters such as temperature) against the organization’s standards.
• Ensure products are stored safely and separately from damaged, expired, or non-saleable items.
• Oversee the thermal mapping of the warehouse and retain the relevant documentation.
• Ensure regular calibration of temperature monitoring devices and verify the validity of calibration certificates.
• Monitor product movement to and from the warehouse, ensuring compliance with specified temperature norms and handling procedures as defined by suppliers and MNH SOPs.
• Keep track of the warehouse temperature (including chiller rooms) and the temperature of distribution vehicles, downloading and maintaining temperature reading reports for records.
• Review actions taken in response to temperature deviations (both in the warehouse and during transit) and advise warehouse management on necessary measures to prevent future occurrences.
• For products designated for damage, destruction, or recall, ensure that procedures in accordance with Quality SOPs are followed and that these goods are stored in a designated area.
• Control access to various sections of the pharmaceutical warehouse (e.g., main entrance, damage/expiry stock area).
• Oversee the cleaning and maintenance of the pharmaceutical warehouse, including receiving and quarantine areas.
• Monitor pest control measures in the pharmaceutical warehouse.
• Ensure the maintenance and safety of equipment utilized in the pharmaceutical warehouse.
• Prepare and authorize Change Control documents for any significant alterations made to the warehouse processes or physical locations that could affect product quality.
• Conduct training for warehouse personnel on fire and safety SOPs and carry out fire drills.
• Develop an annual training plan and obtain approval from the Warehouse Manager.
• Train relevant warehouse personnel on the implementation of Quality SOPs as per the training plan.
• Maintain all necessary documentation (forms, agreements, etc.) to support effective quality management.
• Conduct self-inspections according to the Self-Inspection Calendar, discuss results with warehouse staff, and monitor the implementation of action plans within agreed timelines.
• Assist in the creation, review, revision, and management of standard control documents, including quality work instructions.
• Monitor the implementation of approved SOPs in coordination with Warehouse Management.
• Maintain risk registers and follow up with relevant management on implementing mitigation measures.
• Foster effective communication with the supplier quality control function.
• Assist Warehouse Management in conducting supplier audits.

Miscellaneous Duties

• Perform other job-related duties as assigned by the Direct Manager.

Job Requirements

Educational Qualification

• Bachelor’s degree in Science or Pharmacy.
• Certification in Quality Management Systems (ISO 9001:2015) is advantageous.

Work Experience & Other Requirements

• Minimum of 3 to 5 years of experience in a similar field.
• Knowledge of WHO best practices, including GMP, GSP, and GDP.

Behavioral Competencies

• Planning and organization
• Delegation skills
• Problem analysis and problem-solving
• Decision-making abilities
• Strong communication skills
• Interpersonal skills

Language Skills

• Proficiency in both English and Arabic.