Reservation & Ticketing Agent

Job Responsibilities:

• Handle reservations and respond to all incoming phone inquiries quickly and efficiently.
• Calculate fares and issue tickets.
• Send pre-paid tickets and advise on incoming PTAs.
• Process refund calculations.
• Issue tickets and handle cash transactions.
• Work at the ticket desk, assisting passengers with their issues.
• Ensure that manuals are kept up-to-date.
• Make hotel and car hire bookings as per customer requests.
• Ensure monthly and annual targets are met.
• Perform ADM calculations and checks.
• Handle tasks related to the trade support desk, answering calls from travel agents, conducting pre-flight checks, and maintaining filing related to the flight manifest.

Skills and Requirements:

• Minimum of 3 years of experience in the Reservations & Ticketing field.
• IATA certification, a Diploma in Travel, GDS systems, basic fares and ticketing knowledge, and relevant airline courses.
• Strong communication skills.
• Proficiency in English; Arabic language skills are a plus.

Education:

• High School / Diploma
• Bachelor’s Degree