Mashreq Bank
Mashreq Bank in Dubai announces the availability of job vacancies for all nationalities, covering various fields such as banking services, customer support, and sales. We are looking for ambitious individuals with strong communication skills who are eager to advance their careers in a dynamic and innovative work environment.
mashreq bank careers
We announce to you the details of the available jobs and the application method, where you can review the conditions and specifications required for each position. Don’t miss the opportunity to join our team!
1-Teller – Emiratisation
Job Purpose:
To perform all financial transactions in risk free manner while maintaining the set service standards at all times
Ensure adherence to policies and processes whilst trying to minimize operational losses.
To handle branch related counter transactions and replace CSM during his/ her absence.
Knowledge, Skills and Experience:
In depth knowledge of counter related and dependent process Basic accounting and reporting knowledge
Must possess good customer service and interpersonal skills.
Ability to handle pressure
Should be detail oriented, quick with numbers, very vigilant
Ability to handle routine work with the same enthusiasm and vigour
Process related to financial transactions
Possess good communication and interpersonal skills
1-2 years of experience as a teller within banking industry.
2-Universal Banker
Job Purpose
- To perform and handle all financial transactions in risk free manner using the latest teller automation devices (TCRs) while maintaining the set service standards at all times. Primary responsibility will be also to operate in the new Model of the Express Branches & cater to Sales, Service & Transaction support to the existing and NTB customers.
Key Result Areas
- Manage cash transactions through TCRs at the new express branch model.
- Strive towards managing customer expectation for each interaction.
- Minimize customer attrition and reduce liability & service application rejections.
- Customer acquisition through sales to walk-ins and through tracking the activities viz. Contacts to Appointments kept and Appointment kept to Sales.
- Take ownership of customer complaints and take them to resolution.
- Introduce & educate customers on the use of Bank alternative Channels & new digital technologies.
- UBO will be responsible for the achievement of KPI’s on personal Banking Products as well as cross selling other segment Products.
Knowledge, Skills And Experience
- Thorough knowledge of Retail Banking products, processes services and policies. Banking
- University Graduate with 2-3 years of Branch Banking experience.
- Preferred candidate must have UAE banking experience a minimum of 2 years
- Computer literacy and tech savvy.
3-Personal Banking Advisor (Call Center Agent – Emiratization )
Job Purpose
To provide exceptional service to both internal and external customers via telephone communication.
Key Result Areas
- Engage with customers to identify their banking needs.
- Deliver outstanding customer service to foster loyalty.
- Address and resolve issues during the call.
- Identify and convert sales opportunities to meet financial objectives.
- Explain procedures and products clearly over the phone.
- Gather and report customer feedback for ongoing product enhancement.
Operating Environment Framework & Boundaries
- Work is conducted in a call center setting, primarily through telephone interactions.
- Adheres to established bank policies and unique guidelines specific to direct banking.
Knowledge, Skills, and Experience
- University degree, preferably with a focus on finance, banking, or mathematics.
- Bilingual proficiency.
- Strong customer orientation.
- Excellent communication abilities.
- Effective listening skills.
4-Senior Officer- Wealth and Insurance Operations (Remote Working)
Job Purpose:
The role involves ensuring comprehensive insurance coverage for bank properties and operations while assisting with insurance operations for local and overseas branches. Responsibilities include supervising and approving claims processing, ensuring compliance with insurance policy terms, analyzing claims, verifying premium invoices, reconciling accounts, and collecting necessary reports from various departments regarding insurance-related products.
Key Result Areas:
- Policies:
- Renew all bank insurance policies (10 local and overseas, 4 HQ) before expiry.
- Obtain and review sum-insured records from CAD against insurance terms.
- Coordinate with insurance companies for asset-related renewals and process payment approvals.
- Manage monthly/quarterly payments for insurance policies and maintain accurate documentation.
- Declarations & Premium Payments:
- Ensure accurate premium calculations and settlements.
- Review monthly declarations and premium payments for final approval.
- Claims:
- Analyze claims from bank departments and gather supporting documents for submission.
- Follow up with insurance companies on claims and assess their responses.
- Handle complaints related to claims and maintain a monthly claims register.
- Others:
- Provide internal instructions regarding insurance operations to branches.
- Address management queries and resolve ad-hoc issues.
- Reconcile monthly statements and manage insurance expense provisions.
Knowledge, Skills, & Experience:
- Minimum 5 years of insurance experience with a good understanding of various insurance types.
- Strong analytical skills for evaluating claims and ensuring fair settlements.
- Excellent communication, organizational, and interpersonal skills.
- Ability to manage workloads efficiently while adhering to deadlines and banking activities.
5-Senior Manager, Chief of Staff Office
Job Purpose:
The role involves providing strategic and operational support to the IBG leadership, ensuring effective coordination and execution of key initiatives. It plays a crucial role in governance by maintaining regulatory compliance, enhancing risk management, and adhering to bank policies. Responsibilities include overseeing critical projects, managing stakeholder engagement, and facilitating communication across functions and countries, all while promoting a culture of accountability, transparency, and ethical governance.
Knowledge, Skills, & Experience:
- Strong commercial acumen and a minimum of 10 years of banking experience.
- A relevant university degree.
- High integrity and ethical standards.
- Effective management and leadership skills.
- In-depth understanding of the banking and financial services industry.
- Knowledge of risk management practices.
- Excellent communication and analytical skills.
6-Corporate Customer Service Manager ( UAE National )
Job Purpose :
Customer Service Relationship Manager will be solely responsible to answer / resolve CIBG / Wholesale Banking customer queries, enquiries, complaints (related to both Trade & Cash ) etc. by effectively coordinating with the relevant supporting units and freeing up RMs/ARMs time pertaining to Customer Service Issues, thereby helping Corporate RMs to get additional business within CIBG Large Corporates.
Key Results Area:
- Ensure service levels are maintained through timely and appropriate response to customer queries
- As a Service Partner, work together with Product Sales, Relationship Managers (RM/ARM), Operations and other key internal stakeholders to identify opportunities for process improvements
- Deliver proactive, reliable and excellent service to clients within portfolio by understanding clients’ needs and exceeding their expectations.
- Build relationships and rapport with all clients at the transactional / operational level.
- Identify opportunities to sell MB products and services, referring them to the appropriate staff
- Provide feedback for improving Knowledgebase where appropriate
Knowledge, Skills and Experience :
- University graduate with preferably a minimum of 8 years relevant working experience
- Experience of supporting / servicing Large Corporate Customers (Top Tier Customers of the Corporate Banking Sector) will be preferred.
- Basic knowledge of Liquidity (Pooling / Cash Concentration) will be a plus.
- Computer literate with ability to learn processing and customer service applications (CRM, etc)
- Intermediate level of product knowledge i.e. Cash/ Trade
- Good command of spoken and written English. Arabic advantageous
- Keen listener, effective interpersonal & communication skills and team player
- Good analytical and problem solving skills
- Service-orientated, thoroughness, good organizational skills
- Posses positive attitude & willingness to learn & take ownership
- Direct Customer Service experience is an advantage
- Actively looking for ways to improve processes
- Ability to work under pressure
- Fast learner, energetic, and results-oriented.
- Ability to multi-task and adapt to any situation or change
7-Senior Relationship Manager, Trading Division
Job Purpose:
Manage, maintain and grow the Trading MNCs Corporate Book into its next level of strategic growth.
Key Result Areas:
Aggressively and sustainable grow the Trading MNCs book.
Achieve the financial & non-financial targets as set out in MBOs’ / KPIs.
Identify and develop new business within the stipulated target market in order to achieve the Unit’s plan.
Actively market new names through collaboration with the Japan Desk colleagues but also through independently marketing new names.
Develop existing relationships & maximize ROA and share of the wallet.
Diversify the revenue streams of the portfolio beyond NII on liabilities.
Optimize the balance sheet usage and structure within the portfolio under management.
Knowledge, Skills And Experience
Complete knowledge and clear understanding of the bank’s credit, compliance and other policies and operating systems.
Ability to handle large and complex transactions and structure transactions independently.
Strong marketing skills, credit and legal knowledge mandatory.
Good knowledge of various financial products/services offered by the bank pertaining to Working Capital, Term Finance Investment banking & Treasury products.
Excellent communication and analytical skills with ability to perform as a team player.
Good inter-personal and communication skills.
Has the potential to become a Team Leader and officiates for TL.
8-Senior Manager IT Audit
Job Purpose
We are seeking a Senior Manager IT Audit with a focus on advanced digital footprint to lead the Bank’s IT Audit function. In this role, you will be responsible for developing and executing the Bank’s IT audit strategy, ensuring that the Bank’s IT systems are secure and in compliance with regulatory and industry standards.
Knowledge, Skills and Experience
- Bachelor’s degree in IT, Computer Science or related field.
- At least 15 years of experience in IT audit, preferably in the banking industry
- Certified Information Systems Auditor (CISA), CISSP and or other relevant professional certifications.
- In-depth knowledge of IT audit methodologies, tools, and techniques related to cybersecurity and recent technology stack including but not limited to, cloud, API, microservices, and emerging technologies.
- Strong analytical and problem-solving skills, with a focus on identifying and mitigating risks related to advanced digital footprint.
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical issues to both technical and non-technical stakeholders.
- Ability to work independently, lead a team, and collaborate across departments.
9-Senior Engineer – Corporate Credit (Remote Working)
Job Purpose:
Contracting Finance has long been recognized as one of the highest risk industries for commercial bank lending. However, well-managed successful contracting businesses can and do make bankable customers if risk is properly assessed and monitored.
Therefore, the Senior Engineer is required to:
- Manage the bank’s credit engineering function.
- Perform forensic audit of running projects.
- Assess costs to complete for distressed projects.
- Maintain high level contact in industry & market.
- Give senior management of the bank timely information on early warning signal / heads up signs etc.
In addition to above, the Senior Engineer’s day to day functions include:
- Assessing a contractor’s technical capability,
- Monitoring the technical progress of the project, and
- Picking up signals of project lag/distress
- Investigate delay in payments of PPCs
Knowledge, Skills, & Experience:
Knowledge:
- University Graduate in “Engineering” preferably “Civil Engineering”.
Experience:
- 15 years (plus) experience in a Contracting / Consultant’s firm with significant years of field experience plus exposure to project management; and / or
- Experience in a similar capacity with a financial institution.
Skills:
- Good Inter-personal skills to deal with a broad spectrum of clients / consultants / owner rep etc
- Strong Technical knowledge / understanding.
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