• Provide first-level support through call centers or on-site assistance for all IT services.
• Escalate incidents to the next level when support from Level 2 or Subject Matter Experts (SMEs) is required.
• Deploy and install end-user computer equipment and peripherals based on business needs.
• Address end-user IT requests such as software installations, software configurations, hardware relocations, and other business-related requirements.
• Facilitate upgrades for end-user hardware and operating systems as necessary.
• Participate in end-user computing projects related to various IT initiatives.
• Contribute to the development of software installation procedures and end-user guides.

Skills:

• Bachelor’s Degree in Computer Science.
• At least 5 years of experience in relevant fields.
• Strong interpersonal skills and experience working with a multinational workforce.
• Relevant technical training/certifications in specific areas.
• Preferred experience in the oil & gas sector.