The MSI Group
Full Time
Qatar
Posted 2 weeks ago
- Provide first-level support through call centers or on-site assistance for all IT services.
- Escalate incidents to the next level when support from Level 2 or Subject Matter Experts (SMEs) is required.
- Deploy and install end-user computer equipment and peripherals based on business needs.
- Address end-user IT requests such as software installations, software configurations, hardware relocations, and other business-related requirements.
- Facilitate upgrades for end-user hardware and operating systems as necessary.
- Participate in end-user computing projects related to various IT initiatives.
- Contribute to the development of software installation procedures and end-user guides.
Skills:
- Bachelor’s Degree in Computer Science.
- At least 5 years of experience in relevant fields.
- Strong interpersonal skills and experience working with a multinational workforce.
- Relevant technical training/certifications in specific areas.
- Preferred experience in the oil & gas sector.