Customer Service, The Valet Dubai
About the Company
Emaar Properties is a globally recognized and esteemed real estate development company. Known for its excellence in design, build quality, and timely project delivery, Emaar has made significant strides in properties, shopping malls, retail, hospitality, and leisure, shaping new lifestyles worldwide.
Established in 2009, The Valet LLC is a premier provider of valet services, continuously growing and enhancing its reputation. Our commitment is to deliver professional, personalized, and reliable services. We blend operational efficiency with advanced technological solutions, focusing on fostering long-term relationships with our clients.
About the Function
The Customer Service Representative role encompasses various customer assistance duties, including Parking Administration, Concierge, and Guest Service Operations.
What You Will Need to Succeed
- Minimum of 1 year of experience in a customer-facing role.
- Proficiency in English; basic spoken Arabic is an advantage.
- High School Certificate or Diploma.
Performance-Driven Culture
- Deliver world-class service to achieve high customer satisfaction levels.
- Create a welcoming atmosphere with a pleasant demeanor.
- Accurately respond to guests’ inquiries using provided knowledge.
- Communicate any workplace issues.
- Professionally address grievances and requests.
- Comply with company policies, including location/site changes and rotations.
- Maintain grooming and hygiene standards.
- Ensure adherence to all Safety Systems.
- Stay vigilant for any suspicious activities.
- Assist management with additional tasks as needed.
Specific Functions
Parking Administration Function (Parking Attendant):
- Operate paid self-parking booths.
- Accept and process parking fees using a computerized cash register system.
- Generate revenue reports and handle daily revenue deposits.
- Prepare incident reports and assist guests with directional information.
Concierge Function (Shop and Drop Runner):
- Safekeep and retrieve guest shopping bags following standard operating procedures and safety practices.
Guest Service Operation Functions (Doormen):
- Open doors, greet guests, and provide directional assistance.
Competencies
- Put Customer First
- Drive for Results
- Learning
- Resilience
- Adaptability
What We Believe In
At Emaar, our core values define how we serve our customers and interact with each other.
- Customer Focus: Our customers are our top priority, and we pride ourselves on delivering on our promises.
- Ownership Mindset: We ensure efficiency and effectiveness in every aspect of our business.
- Fast-Paced: We adapt and evolve quickly to deliver exceptional speed for our customers.
- Talent and Tenacity: Our team dreams big and acts swiftly with high energy and positivity.
- Adaptability: We challenge conventional wisdom and develop innovative, future-oriented products and services.