PC-Support Specialist

Job Responsibilities:

• Diagnose and resolve unique, non-recurring issues related to application software and operating systems; identify the root cause of problems and classify their priority, severity, and nature.
• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, and other IT and telecommunications equipment.
• Conduct system error analysis, health checks, corrective maintenance, and performance optimization for critical infrastructure to ensure smooth business operations.
• Collaborate with hardware and software vendors to ensure timely delivery of products and proper installation of new equipment, ready for operation as scheduled.
• Evaluate and provide recommendations for hardware and software standardization.
• Ensure seamless integration of desktop computers with various systems, including validation systems, file servers, email servers, conferencing systems, application servers, and administrative platforms.
• Document procedures, standards, best practices, configurations, settings, installation processes, and rollback instructions.
• Manage printer servers and cloud printing solutions.
• Deploy periodic Windows updates, McAfee antivirus packages, and security patches.
• Customize applications on Citrix VDI servers and provide client support for call centers, premium dealers, franchises, and retail branches.
• Install and troubleshoot MFP printers, scanners, and other peripheral devices.
• Perform hard disk demagnetization to ensure secure data handling and prevent loss.
• Conduct POC testing and provide post-launch support for new applications and application version upgrades.
• Validate, install, and troubleshoot VPN clients.
• Provide technical support for in-house and offshore events and promotional activities.
• Deploy and upgrade operating systems (OSD) using Microsoft SCCM.

Skills:

• Customer Service Excellence
• Problem-Solving Abilities
• Effective Communication Skills
• PC Maintenance and Troubleshooting Expertise
• Technical Report Writing Proficiency
• Mobility and Adaptability
• User Satisfaction Focus
• Strong Prioritization and Multitasking Capabilities
• Teamwork and Collaborative Spirit
• Analytical and Process-Oriented Approach
• Ability to Learn and Adapt to New Software and Applications