VIP supervisor job in Abu Dhabi

• Guest Relations: Welcome VIP guests and ensure they receive personalized and exceptional service throughout their visit.
• Team Management: Supervise and train VIP staff, ensuring they adhere to company standards and provide high-quality service.
• Coordination: Work closely with other departments (e.g., concierge, housekeeping, food and beverage) to fulfill VIP guests’ needs and requests.
• Issue Resolution: Address and resolve any complaints or issues from VIP guests promptly and efficiently.
• Service Excellence: Maintain a thorough understanding of VIP preferences and tailor services to meet their specific needs.
• Event Coordination: Assist in planning and executing VIP events, ensuring a seamless and memorable experience for guests.
• Reporting: Prepare and present reports on VIP activities, guest feedback, and service improvements to management.
• Budget Management: Monitor and manage the budget for VIP services, ensuring cost-effective operations.
• Standards Compliance: Ensure all VIP services comply with company policies, procedures, and quality standards.

Requirements

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Experience: Minimum of 3-5 years of experience in a supervisory role within the hospitality or luxury service industry.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Leadership and team management skills.
  • Problem-solving and conflict resolution skills.
  • Attention to detail and a commitment to excellence.
• Knowledge: Familiarity with VIP service protocols and standards.
• Other: Ability to work flexible hours, including weekends and holidays as needed.