Responsibilities

• Build and nurture long-term relationships with a designated portfolio of customers, engaging with key business executives and stakeholders.
• Act as a liaison between customers and internal cross-functional teams to ensure the timely, successful delivery of services and solutions that meet customer requirements.
• Serve as the primary point of contact for all customer-related matters.
• Establish and maintain strong, enduring relationships with customers.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Ensure that our solutions are delivered in alignment with customer needs and objectives in a timely manner.
• Clearly communicate the progress of monthly and quarterly initiatives to both internal and external stakeholders.

Skills

• Forecast and track key account metrics.
• Identify and develop opportunities within the territory, working closely with the Sales Team to support growth targets.
• Address high-severity requests and manage escalations as needed.
• Drive growth of the Xerox Line of Business (Sales) across Kuwait.
• Gather and maintain competitive knowledge related to service offerings.