Manager – Fleet Sales

Responsibilities:

1. Business Management

• Assist in the design, development, and implementation of Fleet & Corporate sales strategies internally and in alignment with brand standards.
• Effectively manage and promote the product line through government, tenders, rental, and wholesale channels.
• Provide the GM with forecasts, budgets, sales volumes, product mix, planning, and profit analyses.
• Regularly monitor departmental performance against relevant KPIs and budget.
• Develop and implement (in coordination with the GM) pricing and discount policies in line with principal guidelines.
• Establish and continuously monitor standard operating procedures for the Fleet & Corporate Sales department to ensure process optimization.
• Design and implement performance-based variable remuneration programs for the Fleet & Corporate sales team.

2. Customer Satisfaction

• Define and monitor business targets related to the CSI (Customer Satisfaction Index) score.
• Ensure the delivery of professional and friendly customer service in alignment with brand image.
• Develop and implement customer lifecycle follow-up systems to enhance business opportunities and foster customer loyalty.

3. Customer Vehicle Delivery

• Ensure pre-delivery inspections are completed as per brand policies.
• Oversee vehicle handovers to ensure they meet brand distributor standards.

4. Stock Monitoring and Ordering Management

• Manage vehicle stock levels in compliance with distributor policies.
• Ensure the DMS (Dealer Management System) is updated with accurate vehicle and stock information.
• Monitor sales pipelines and oversee vehicle ordering processes to maintain optimal stock levels.

5. Market Development

• Monitor competitor activities in the local market, including pricing, promotions, and sales processes, and propose improvement measures.
• Plan, implement, and evaluate promotional campaigns in coordination with the Marketing & CRM departments.

6. Auto Financing and Insurance Sales Support

• Ensure competitive auto financing and insurance products are effectively communicated during the sales process.
• Support the Sales department in implementing auto finance and insurance campaigns.

7. Reporting

• Generate regular reports on vehicle sales and stock management as required by management.
• Maintain an up-to-date customer database and provide detailed customer information to all relevant departments.

8. Compliance

• Stay informed of local automotive laws and ensure compliance with relevant legislation.
• Implement checks to verify adherence to legal and compliance standards across distributor and partner processes.

9. People Management

• Collaborate with the GM and HR to determine manpower requirements, recruit staff, and develop induction plans.
• Set business objectives and personal development goals, monitoring performance against targets.
• Develop, motivate, and train employees based on their abilities and skillsets.
• Identify training needs and arrange suitable programs.
• Provide ongoing guidance, support, and feedback to team members.
• Promote compliant behavior and ensure adherence to company HR policies at all times.

Skills and Qualifications:

Educational Qualifications

• Degree: Bachelor’s degree in Business or a related field.
• Preferred: MBA, Sales Management Certification, or equivalent.

Experience

• Years of Experience: 10–15 years in Sales.
• Field of Expertise:
  • Business management knowledge.
  • Experience in sales, including stock control and customer relationship management.
  • Awareness of competitor products in the passenger car segment and local market conditions.
  • Understanding of vehicle legislation and trade practices.

Skills

• Strong interpersonal and communication skills.
• Leadership and people management capabilities.
• Flexibility and adaptability in a dynamic environment.
• Excellent negotiation skills.
• Fluency in English and Arabic (written and spoken).