Customer Service Representative

Job Responsibilities:

• Greet customers and guide them to the lounge area.
• Pre-qualify customers by collecting their information (name, mobile number, email address, vehicle of interest, etc.) and registering it in reports.
• Direct customers to the appropriate sales consultant based on the rotation schedule.
• Ensure the showroom checklist is maintained, including cleanliness and tidiness of the showroom, lounges, car displays, specification stands, catalogs, and merchandise.
• Handle Business Development Center (BDC) tasks: follow up on missed appointments, reschedule, and reassign to the appropriate sales consultant.
• Responsible for preparing and sharing daily showroom reports.

Candidate Requirements:

• Proficiency in both Arabic and English (spoken and written).
• Self-motivated, dedicated, and capable of managing demanding customers.
• Prioritize customer satisfaction.
• Friendly and approachable personality.
• Presentable and professional appearance.
• Computer literate (Word, Excel, Internet, etc.).
• College graduate or high school diploma with a good command of English.
• Team player with good punctuality.
• Willing to work in two shifts or a straight shift, depending on business needs.