Counter Staff (Money Exchange)

The Counter Staff position in a Money Exchange is a crucial role within the financial services industry, especially in Kuwait. This position calls for individuals who are detail-oriented, customer-focused, and have strong numerical skills. As a Counter Staff member, you will facilitate currency exchanges, provide excellent customer service, and ensure adherence to financial regulations. This role is perfect for individuals aiming to build a career in finance while engaging directly with clients and managing transactions.

Responsibilities:

• Efficiently assist customers with currency exchange transactions while ensuring accuracy.
• Provide information on current exchange rates and available financial products.
• Maintain a clean and organized counter area to enhance customer experience.
• Ensure compliance with all regulatory requirements and internal policies.
• Securely handle cash and electronic transactions, minimizing errors.
• Address customer inquiries and complaints professionally.
• Monitor and report any suspicious activities to management.
• Attend training sessions to stay updated on financial products and services.
• Work collaboratively with team members to achieve sales targets and improve service delivery.
• Assist with inventory management of currency and related materials.

Preferred Candidate Profile:

• Strong communication skills, both verbal and written.
• Excellent numerical and analytical abilities.
• Customer-oriented with a friendly and approachable demeanor.
• Ability to work in a fast-paced environment.
• Proficiency in using financial software and tools.
• Flexibility to work varied hours, including weekends and holidays.
• A team player with a positive attitude.
• Attention to detail and a focus on accuracy.
• Prior experience in customer service is an asset.
• Willingness to learn and adapt to new financial regulations.

Skills Required:

• Bachelor’s degree in Commerce.
• Minimum of 2 years of experience in the remittance business.
• Fluency in both English and Arabic.
• Strong community connections in Kuwait.
• Persuasive skills to ensure client satisfaction and loyalty to the exchange service.
• Ability to calculate competitive exchange rates in line with the exchange house’s interests.
• Proficiency in computer skills for efficient preparation of client remittance applications.
• Capable of generating at least 300 remittance applications daily with excellent accuracy.
• Punctuality and a professional demeanor.
• Focus on expanding the client base to increase remittance volume.
• Adherence to the rules and regulations set by the exchange house and regulatory authorities.
• Cooperative and respectful attitude towards colleagues within the branch.