The MSI Group
Roles and Responsibilities:
• Application Implementation: Lead the deployment of new software applications, overseeing installation, configuration, and customization to meet specific business requirements.
• System Configuration: Set up application parameters, workflows, and user permissions to maximize functionality and align with organizational processes.
• User Training: Develop and deliver training resources and sessions to familiarize staff with application features, functionality, and best practices.
• Technical Support: Provide end-user technical support, troubleshooting and resolving software issues promptly. Work with vendors and IT teams to escalate and resolve complex issues when necessary.
• System Integration: Collaborate with IT teams to integrate applications with existing systems, databases, and third-party platforms, enhancing process efficiency and data flow.
• Quality Assurance: Conduct testing and quality assurance to ensure applications meet performance, usability, and security standards. Identify and address any defects through comprehensive testing.
• Documentation: Develop and maintain documentation, including user guides, system documentation, and standard operating procedures (SOPs) to support application use and troubleshooting.
• Continuous Improvement: Stay updated on industry trends, best practices, and new software technologies. Suggest improvements to current systems for optimized efficiency and performance.
• Vendor Management: Establish and maintain relationships with software vendors and service providers, coordinating activities such as software upgrades, patch installations, and service level agreements (SLAs).
• Compliance: Ensure software applications comply with regulatory requirements, industry standards, and organizational policies. Implement security measures and access controls to protect sensitive data and ensure data privacy.
Skills Requirements:
- 6-8 years of relevant experience across any industry
- Bachelor’s degree in engineering or related fields (Computer Science/IT); postgraduate degree or diploma is a plus
- Proficiency in Enterprise Architecture, Network Infrastructure, Technology and Systems Administration, and Database Management
- Strong knowledge of cybersecurity, including cyber threats, encryption methods, and access control mechanisms