Job Purpose:

To manage the daily operations of the entire workshop, ensuring that vehicle repairs, deliveries, and quality requirements are met within the agreed timelines, leading to improved revenue and profitability.

Key Responsibilities:

Delivery:

• Oversee and control daily production activities to ensure vehicle repairs and deliveries are completed on time.
• Assist in maintaining work procedures for workshop technicians and mechanics.
• Ensure timely job completion in line with quality standards outlined in the workshop manual, and ensure adherence to the manufacturer’s service processes.
• Foster strong working relationships with other departments.
• Coordinate with the parts department for critical and special requirements.
• Oversee the induction and training of staff on equipment operations and skill improvement.
• Review and approve repair estimates for customers, offering guidance as necessary.

Efficiency:

• Ensure service efficiency in vehicle repair and maintenance to minimize or prevent any return jobs.
• Provide proper guidelines for diagnosis procedures to avoid repeat issues.
• Lead the workshop team effectively, ensuring team members are motivated and continuously developing their skills.
• Ensure proper handling of parts to prevent damage and ensure optimal performance.
• Perform road tests as required for specific cases.

Management:

• Manage workshop activities to maximize resource and manpower utilization in vehicle repair and service.
• Ensure the provision and regular maintenance of tools and equipment required for the workshop.
• Monitor costs, timelines, and resources used, and take necessary actions to improve efficiency and productivity.
• Participate in meetings with the General Manager and other department heads to review and address operational concerns.
• Plan and coordinate resources efficiently to minimize interruptions and inefficiencies.
• Analyze operational data to help management plan resources effectively, aiming for maximum customer satisfaction and departmental profitability.

Service:

• Ensure top-quality customer care and service by the team, striving for the highest customer satisfaction.
• Identify and capitalize on opportunities to provide the best service to customers.
• Oversee vehicle delivery with service advisors to ensure quality service.
• Address customer queries and concerns, escalating when necessary, and ensure corrective actions are prioritized.
• Ensure continuous cleanliness and safety in the workshop environment.
• Monitor customer satisfaction and strive to achieve high customer promoter scores.

Team Management:

• Build, manage, and motivate subordinates to ensure team cohesion and exceptional performance, maximizing productivity and achieving department goals.
• Develop the team’s knowledge, skills, and attributes to ensure timely delivery and high-quality work.
• Provide a supportive environment for knowledge and skills development.
• Conduct staff appraisals to evaluate and enhance effectiveness in meeting departmental needs.
• Foster a coaching and mentoring culture to improve team performance and development.
• Share knowledge, provide feedback, and offer guidance to staff.
• Ensure team members work safely and efficiently.
• Identify staffing needs and participate in recruitment activities for current and future vacancies.

Skills and Qualifications:

Education:

• Engineering Graduate
• Training & Certifications – Dealer Standards

Experience:

• Minimum of 10 years of relevant experience in the automobile industry, with at least 5 years in a managerial role.

Competencies:

• Excellent communication skills in English and Arabic.
• Strong background in service management within a workshop or dealership.
• In-depth knowledge of automotive systems and repair techniques.
• Ability to estimate the cost and time required for vehicle repairs.
• Strong administrative and management skills.
• Ability to develop and manage employees at various levels.
• Skilled in conflict resolution and handling difficult situations effectively.
• Strong ability to build and maintain productive customer relationships.
• Excellent planning and organizational skills to ensure efficient team and task management.